“We were dubious about using an agent out of our area”

“After making the decision that we wanted to move home we invited some local agents in to value our property in Wallington. We visited some agents in Purley to register our details looking for a purchase, when Frost asked if they could come to value our property. I refused the offer at first as I had already had local agents in and to be honest we were quite dubious about an agent in Purley marketing our property.
 
However when Frost showed us the perfect house in West Purley we fell in love with it and decided to invite them round for a valuation on our property. We were immediately impressed by the professionalism of Ben Gershon who came to value our house so we decided to instruct Frost’s to market it straight away.
 
Within the first week we had 9 viewings in which we accepted an offer of the asking price. This completely changed our minds about needing a local agent to market our property as this had just been proved not to be the case!
 
We then had our offer accepted on the property we loved and were able to start the process immediately.
 
It turned out that the sale of our own house was not going to be as straight forward as we had expected but the whole team at Frost were always there to help out as much as they could and our buyers were very patient. Everyone at Frost was always up to speed with the process so that anyone could help if needed.
 
When we finally exchanged contracts the whole team was genuinely happy for us and could not wait to hand us over the keys to our new property. The day after the move we received some lovely flowers from everyone at Frost which we just did not expect.
 
They really do pull out all the stops and go above and beyond what is really required of an Estate Agent. They offer a very personal service which makes the whole experience a lot easier! They were absolutely brilliant and I would recommend them to anyone.”